?To act as a key interface into the various UK Head Office support structures to ensure world class customer services to centres
?To arrange and host any incoming Pearson, Edexcel or other MENA delegations, and attend MENA related events held in the UK
?To have specific responsibility for organising in-region INSET events.
?To take on direct support of centres on an interim basis where necessary
?To work proactively with RDMs to provide coordinated sales activities to centres
?To provide advice, guidance and support to centres through direct contact and by follow on activity from field activity
?To work closely with Pearson Ed representatives to promote the sales of Pearson Edexcel materials into schools.
?To provide effective intelligence on the customer experience
?To compile and collate key data requirements to support business development targets
?To support sales staff in business development for designated centres or campaigns.
Key Accountabilities
1.Regional Event Support - Working with the regional sales and marketing team to help promote Edexcel and its services to defined centres using agreed strategies which maintain and support existing business and secure defined business growth:
?Collate information for region and identify key sectors/centres for
?potential business development growth
?Work with UK Head Office to plan and arrange a series of in-region INSET sessions as advised by the Dubai-based RDM.
?Develop and maintain a proactive working relationship with the regional sales team and Manager to successfully deliver regional business development events.
?Work proactively with Training from Edexcel to ensure that effective working relationships are built and maintained.
?Provide accurate data to support business development targets.
2.Customer Service: Respond positively to all customer enquiries and ensure outcomes are delivered within agreed service levels. Ensure necessary product knowledge is maintained to ensure a high quality of customer services to centres.
3.Business Development: Undertake a range of business development tasks to support the effective operation of the regional office, including office event management activities. Maintain operating and information systems, records and reports as required. The post holder will be expected to have excellent IT skills in order to support the work of the regional team.
4.Liaison: Facilitate the flow of information between the regional office, Pearson Ed and the Edexcel field team and other departments within Edexcel and with Edexcel?s external customers as necessary.
5.Business Development Team Support: Working proactively with sales staff directly, or through the Regional Support Manager ? Business Development as appropriate, to meet and exceed revenue and sales targets and maintain and establish meaningful customer relationships. This will require effective communication between all relevant parties and will involve working to agreed targets.
6.Other activities as agreed with the VP Edexcel Academic.
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