Opportunity for the Position of Customer Service Manager (CSM), 8-10 years exp, Dehradun, Delhi/NCR

Compensation:

Rupees 2,50,000 - 5,00,000
As per Company standard

Education:

UG - Any Graduate - Any Specialization PG - MBA/PGDM - Finance, Other Management

Industry Type:

Banking/Financial Services/Broking

Functional Area:

Banking, Insurance

·   Excellent Communication and presentation skills

·   Good Personality with leadership

·   Hands on experience in Customer services & relationships Mgt.

·   People management and logistics skills.

·   Proficient in English and local language

·   Computer Savvy, Ms Office

·   Capabilities to manage customer and services oriented processes

MBA in Finance or Operations with 8-10 years post qualification experience out of which 2 years in leadership or supervisory role in banking, retail services or any other citizen oriented environment.

·   Responsible for operations and overall delivery of services

·   Manage a team of CSEs and ensure excellent service delivery to citizens

·   Report to the Regional Head of Business Operations.

·   Coordinate with central core Business Operations Team for process and other compliance.

·   Be a single point of contact to resolve issues to ensure continuity of services

·   Coordinate/engage with staff deployed at centers

·   Responsible for business process compliances

·   Responsible for the Profit & Loss of the Centers

·   Engage actively with the customers to ensure a positive and conducive service delivery environment

·   Manage costs at the front office

·   Obtain feedback of customers for service improvement.

·   Assess requirements for process improvements to ensure better quality of services delivered

·   Handle Third Party/ External Audits

·   Responsible for all financial compliances / funds management and admin / Non IT functions at Centers

·   Responsible for SLA Compliance

·   Engage with concerned RPO and build healthy working relationships with them.

Desirable-  MBA in Finance or Operations with 8- 10yrs exp,atleast 2 yrs in leadership.

Keywords: Service delivery, banking,insurance, broking,Computer Savvy, Customer Handling . CMC Limited is a leading IT solutions company and a subsidiary of Tata Consultancy Services Limited (www.tcs.com), kindly visit our web-site at www.cmcltd.com.

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